THREAT/DEALING WITH A DIFFICULT INDIVIDUAL
- Stay calm and be aware of your surroundings
- Assess the level of threat. DO NOT PUT YOURSELF AT RISK if you think an altercation could occur.
- Time and distance are important- the more time you have, the more time you will be able to prepare yourself. Keep a distance of at least an arm's length between you and the individual.
- Call for assistance, if needed.
- Try to de-escalate the situation:
- Listen to the person
- Empathize with the person and be respectful- don't shame, blame, or judge
- Use a clear, calm, strong voice
- Keep body language non-threatening
- Don't use words that threaten or intimidate
- If you are unable to de-escalate the situation, call for assistance.
IF AN ALTERCATION OCCURS
- If an altercation is taking place, DO NOT PUT YOURSELF AT RISK.
- Report the altercation to the building administrator's office immediately.
- Try to call for assistance of a nearby staff member or adult.
- After the altercation has occurred, if safe to do so, move the victim to a private office/area. Ensure the victim is in a safe place and assist in making them comfortable.
- Do not leave the victim alone.
- Be prepared to give as much of the following information as possible to the school administrator, public safety, and the police:
- Your name and location
- What happened
- Victim's name and age
- Location of victim
- Description of the assailant
- Location of the assailant or direction of their escape
- If the victim requires medical attention, follow the procedures for Medical Emergencies.
- Remain calm and reassure students that all possible actions are being taken to care for the injured person and to protect others.