Verbal/Physical Altercation

THREAT/DEALING WITH A DIFFICULT INDIVIDUAL

  • Stay calm and be aware of your surroundings
  • Assess the level of threat. DO NOT PUT YOURSELF AT RISK if you think an altercation could occur.
  • Time and distance are important- the more time you have, the more time you will be able to prepare yourself. Keep a distance of at least an arm's length between you and the individual.
  • Call for assistance, if needed.
  • Try to de-escalate the situation:
    • Listen to the person
    • Empathize with the person and be respectful- don't shame, blame, or judge
    • Use a clear, calm, strong voice
    • Keep body language non-threatening
    • Don't use words that threaten or intimidate
  • If you are unable to de-escalate the situation, call for assistance.

IF AN ALTERCATION OCCURS

  • If an altercation is taking place, DO NOT PUT YOURSELF AT RISK.
  • Report the altercation to the building administrator's office immediately.
  • Try to call for assistance of a nearby staff member or adult.
  • After the altercation has occurred, if safe to do so, move the victim to a private office/area. Ensure the victim is in a safe place and assist in making them comfortable.
  • Do not leave the victim alone.
  • Be prepared to give as much of the following information as possible to the school administrator, public safety, and the police:
    • Your name and location
    • What happened
    • Victim's name and age
    • Location of victim
    • Description of the assailant
    • Location of the assailant or direction of their escape
  • If the victim requires medical attention, follow the procedures for Medical Emergencies.
  • Remain calm and reassure students that all possible actions are being taken to care for the injured person and to protect others.